Warranty for faulty goods

Centro Calzaturiero s.r.l. guarantees that its products are free from any faults or defects. However, if the customer should find that the product purchased is unsuitable for use due to faults or defects that were not evident at the time of shipping, Centro Calzaturiero will make sure, depending on the extent of damage, to repair or replace it, or if this is not possible or is too costly, it will adequately reduce the price or terminate the contract. Once the fault or defect has been noticed, the customer must promptly notify us (no later than 2 months after delivery) using the same procedure as in the right of withdrawal, specifying in the notes/reason "RETURNED DUE TO DEFECT", followed by a description of the defects found. The procedure for returning goods is just one for both the right of withdrawal and for the return of faulty goods; the only thing that changes is the reason specified by the customer in the notes. Once the goods have been received and the unsuitability for use of the product has been verified, Centro Calzaturiero s.r.l. will proceed as described to repair them within a reasonable period of time, to replace the product with an appropriate price reduction, or to terminate the contract and reimburse the transport costs incurred by the customer. The transport costs for returning the repaired goods, which had been returned for a justified reason, to the customer, will be borne by Centro Calzaturiero s.r.l. If there is no justified reason for returning the goods, we hereby provide a merely indicative example: in cases such as negligent use of the product by the customer, cuts or mechanical abrasions, normal wear of the product due to use, wrong size etc., Centro Calzaturiero s.r.l. will inform the customer and return the product to the customer, charging the expenses with written permission via e-mail to proceed to destroy the goods if their re-delivery should not be convenient.

Changing goods

The right of withdrawal covers all returns of goods, without having to state the reason, within 30 days after delivery.

Product information

On its online website, Centro Calzaturiero s.r.l. features technical information related to the products put up for sale by transcribing all the information and bringing all the symbols applied and/or declared by the producers themselves. Centro Calzaturiero s.r.l shall not be held liable for any incorrect information provided by third parties.

Customer care

For any information do not hesitate to contact us.
Our customer care will be at your disposal from Monday to Friday from 9:00AM to 5:00PM