Refund
Refund Timeframes
The refund is generally issued within 5 working days from the receipt of the return.Once the refund is issued, a refund confirmation email with details of the refunded amount will be sent.
Payment Method
The refund is processed using the same payment method used for the purchase.Timeframes for Reimbursement
Once the refund is issued, the timeframes for the reimbursement depend on the operator of the payment method used.Cash on Delivery Orders
To receive a refund for cash on delivery orders, it is necessary to provide an IBAN or a PayPal account.The amount will then be refunded via bank transfer or sent to your PayPal account.
*The 6.00 € related to the initial handling fees of the cash on delivery will not be refunded.
Shipping Costs
In Italy, if initial shipping costs were incurred, they will be refunded along with the order amount.In other countries, the initial shipping costs will be deducted from the total refund amount.